The Most Flexible Terms in the Industry
By accessing this website, www.fitmentdynamics.com, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. An additional form of acceptance includes clicking the Complete Transaction button when completing an order. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this website are protected by applicable copyright and trademark law.
Fitment Guarantee
In the unlikely event your wheels do not fit, we will connect you with one of our fitment specialists who will be assigned to your case. Please note that custom wheels are just that, custom, and at times we may need to use methods to accommodate fitment, which can include the use of spacers.
If we cannot find a method to accommodate the fitment, we will work with you on either getting a replacement set or issuing a refund. To prevent abuse, for questionable fitment issues, we may require a work order from a shop describing the fitment issue in detail.
The Fitment Guarantee applies to wheels and/or tires recommended by our vehicle search tool. If the recommended wheel or tire specifications are overwritten by the customer, the Fitment Guarantee is no longer valid. If you are looking for fitment outside of our recommendations, please contact one of our fitment specialists in advance to have the fitment verified.
Local Installation Policy
For local installations, it is your responsibility to bring your vehicle back for re-torquing after 25 miles or two weeks of use, whichever comes first. This includes lug nuts, suspension components, and any hardware related to parts installed on your vehicle.
Failure to have these components re-torqued may result in parts becoming loose, component failure, or voided warranty coverage.
Shipping
Standard shipping is available within the continental United States where ground shipping is available. For orders outside of this region, please contact us to request a freight quote.
Shipping and handling times shown on the website are estimates. Our average shipping time is 4 to 6 business days; however, we recommend planning around 7 to 15 business days to be safe.
Returns
We accept returns within 60 days of the date you received your products, provided the products have not been driven on or installed on the vehicle. Returns must be received in undamaged, new condition and include all original, untampered packaging.
To start a return, contact our support department and request a Return Authorization number.
For tires, we also accept returns within 60 days of delivery. Tires must be shipped back with the original labels still attached. Tires returned without the original labels may be refused.
We do not charge restocking fees. However, the original transit expenses incurred to ship the order to you will be deducted from the final credit. Return shipping costs are not covered.
Special order wheels include wheels that had to be transferred in, were not in stock at the time of purchase, or were drop shipped directly from the manufacturer. These wheels cannot be returned unless the issue is the result of a fitment problem, in which case our Fitment Guarantee applies. Forged wheels or custom made wheels are not returnable and sales for such wheels are final.
Forged wheels, custom-made wheels, custom-drilled wheels, custom-finished wheels, and made-to-order wheels are final sale and are not eligible for return, cancellation, or refund once the order has been placed or production has begun.
Wheel and tire packages that have already been mounted and balanced cannot be returned.
To find out whether a wheel is considered a special order before purchasing, please contact us and we will be happy to check for you.
Order Cancellation
If you placed an order by mistake, please contact us within one hour of placing the order. Otherwise, the order may be considered live and processed right away.
If the order has not shipped and the product was a special order product, we may charge for expenses incurred in transferring in or processing the product.
If the order has not shipped but was already processed, there may be a $150.00 cancellation fee to cover time, shipping, and labor lost in processing the order.
If the order has already shipped, you must receive the order and we will later process the cancellation as a return. Do not refuse the shipment. Refusing a shipment may result in inflated return freight expenses charged by the carrier, which may be up to $275.00 or more, and those costs will be the customer’s responsibility.
Product Warranty
If you have a defective product that is covered under the manufacturer’s warranty, we will process the claim on your behalf through our Florida location.
Please note that we do not make warranty decisions. Warranty decisions are made by the manufacturer, and we only serve as an intermediary between you and the manufacturer. If a warranty determination cannot be made through pictures, the product may need to be shipped back for visual inspection.
Structural Warranty
Structural warranty covers the structural integrity of a wheel being compromised due to a manufacturer defect. This does not include road hazard damage, impact damage, cosmetic damage, improper use, improper installation by another shop, or damage caused by vehicle issues.
Structural warranty claims are processed in the same manner as our Product Warranty claims.
Online Orders, Service Authorization, and Invoice Acknowledgment
By placing an order through the Fitment Dynamics website, customer confirms that they have reviewed the products, services, options, installation work, fitment details, pricing, taxes, fees, and any related charges shown at checkout. Customer authorizes Fitment Dynamics to supply the products and perform the services listed in the order, invoice, repair order, work order, estimate, or related documentation.
Customer understands that the Fitment Dynamics website may serve as the point of sale system and that order details may later be synced into QuickBooks or another administrative invoicing system for final invoice processing, recordkeeping, payment tracking, and customer documentation. The final invoice may be emailed, printed, or otherwise provided to the customer.
By accepting these Terms and Conditions at checkout, customer acknowledges and agrees that the online order, order confirmation, emailed invoice, printed invoice, repair order, work order, estimate, and any signed authorization may be used together as documentation of the products purchased, services authorized, work performed, and charges accepted.
For orders involving installation, repair, mounting, balancing, alignment, suspension work, wheel and tire fitment, or other vehicle-related services, customer authorizes Fitment Dynamics to perform the listed work on the customer’s vehicle. Customer agrees to provide accurate vehicle information, including year, make, model, trim, wheel and tire size, suspension setup, mileage, and any known vehicle modifications or issues.
Customer understands that custom wheel, tire, suspension, alignment, and fitment-related services may affect ride quality, clearance, rubbing, trimming, tire wear, alignment specifications, speedometer accuracy, handling, drivability, and factory warranty coverage. Fitment characteristics may vary based on vehicle condition, suspension setup, tire brand, wheel specifications, load, prior modifications, and driving conditions.
Customer-supplied parts are not covered by Fitment Dynamics warranty. Manufacturer warranties, if applicable, are limited to the terms offered by the product manufacturer. Fitment Dynamics is not responsible for defects, failures, incorrect fitment, missing components, vibration, noise, or warranty claims related to customer-supplied parts.
Customer is responsible for reviewing the final invoice and notifying Fitment Dynamics of any questions or concerns regarding the listed products, services, labor, or charges.
Service Labor Rates
For in-house service work, labor rates may vary depending on whether the parts being installed were purchased from Fitment Dynamics or supplied by the customer.
Labor involving parts purchased from Fitment Dynamics is billed at $120.00 per hour unless otherwise stated on the estimate, work order, invoice, or approved order.
Labor involving customer-supplied parts or parts not purchased from Fitment Dynamics is billed at $160.00 per hour unless otherwise stated on the estimate, work order, invoice, or approved order.
Customer-supplied parts may require additional inspection, preparation, adjustment, hardware, or labor. Fitment Dynamics reserves the right to refuse installation of any customer-supplied part that appears unsafe, incorrect, incomplete, damaged, defective, or unsuitable for the vehicle.
Post-Service Responsibility
For local installations and in-house service work, customer is responsible for following all post-service instructions provided by Fitment Dynamics.
This may include, but is not limited to, re-torquing wheels or installed components, checking tire pressure, completing alignment recommendations, inspecting for rubbing or clearance issues, monitoring vibration or drivability concerns, and rotating tires every 5,000 miles unless otherwise recommended by the tire manufacturer or vehicle manufacturer.
Failure to follow post-service instructions may result in damage, abnormal tire wear, loose components, drivability issues, or voided warranty coverage.
Test Fitment Responsibility
Buyer is responsible for test fitting wheels and/or tires upon receipt and before driving on them to confirm the wheels and/or tires do not obstruct, rub, or interfere with the vehicle.
Buyer is responsible for making sure the fitment is proper and that the vehicle is safe to drive. Buyer understands that we do not accept returns on wheels and tires that have been driven on.
Wheel Images and Representations
Most wheel photos shown on the website are approximate representations. Final wheel design, depth, concavity, lip size, spoke profile, and center appearance may vary depending on bolt pattern, size, width, and offset.
Items Lost in Transit
If an item is deemed lost by the shipping carrier, we will ship out a replacement once the carrier confirms the package as lost.
Damages
If an item arrives damaged, we will send you a return label for the damaged product. Once the damaged product is provided to the carrier, we will ship out a replacement.
Prices and Promotions
Prices and promotions on the website are subject to change without notice.
Fitment Dynamics reserves the right to cancel or adjust an order in the unlikely event of a pricing error, quantity error, product availability issue, website error, human error, or other issue affecting the accuracy or fulfillment of the order.
Sale and Purchase of Goods
RAM Trading LLC / Fitment Dynamics, referred to as Seller, agrees to sell and the customer, referred to as Buyer, agrees to purchase the goods and/or services described during the checkout process, order confirmation, invoice, work order, estimate, or related documentation.
Buyer agrees to pay the amount shown during the checkout process or otherwise approved in writing. The business transaction is made in the State of Florida in Miami-Dade County, and product delivery to Buyer’s location is provided as a courtesy when applicable.
In the event Buyer defaults on payment after receiving merchandise or services, Seller may pursue collection or legal resolution. Buyer may be responsible for the full invoice amount, collection costs, legal fees, and any other costs permitted by law.
Site Terms of Use Modifications
RAM Trading LLC / Fitment Dynamics may revise these Terms and Conditions at any time without notice. By using the website, placing an order, or accepting services, customer agrees to be bound by the then-current version of these Terms and Conditions.
Disclaimer and Limitation of Liability
RAM Trading LLC / Fitment Dynamics strives to maintain the most accurate information possible on the website. However, we cannot guarantee or warrant, express or implied, the reliability, accuracy, completeness, or availability of all information, product data, pricing, inventory, images, fitment data, or other content on the website.
Customer uses the website at their own risk. The website is provided on an as-is and as-available basis. RAM Trading LLC, Fitment Dynamics, its affiliates, employees, agents, vendors, and third-party content providers shall not be liable for losses resulting from use of or inability to use the website, product information, fitment information, or website content, including but not limited to loss of profits, loss of data, incidental damages, compensatory damages, or consequential damages, except where prohibited by law.
Indemnification
User agrees to defend, indemnify, and hold harmless RAM Trading LLC / Fitment Dynamics and its agents, officers, directors, employees, vendors, affiliates, successors, and assigns from and against any cause of action, claim, demand, damage, liability, cost, or expense, including legal fees, related to user’s use of the website, purchase of products, use of products, customer-supplied parts, vehicle modifications, or services performed at customer’s request, except where prohibited by law.
Governing Law
Any claim relating to RAM Trading LLC / Fitment Dynamics, www.fitmentdynamics.com, products purchased, or services performed shall be governed by the laws of the State of Florida in Miami-Dade County, without regard to conflict of law provisions.
Privacy and Use of Information
Fitment Dynamics is committed to respecting your privacy. We will not sell your personal information. We may collect and use customer information as needed to process orders, provide customer service, schedule appointments, complete services, process payments, ship products, communicate order updates, support warranty claims, comply with legal obligations, and improve our services.
Mobile Messaging Terms
By providing your mobile number to RAM Trading LLC / Fitment Dynamics, you agree and understand that we and/or third-party service providers acting on our behalf may communicate with you at that number by SMS text message regarding your order, appointment, service, account, special offers, promotions, and other informational purposes.
Standard message, data, voice, or other rates may apply from your mobile service or wireless carrier for messages you receive.
Message frequency may vary. You may text HELP in response to a text message to receive help. You may text STOP in response to a text message to opt out of receiving further text messages. After sending STOP, you may receive one final text message confirming your opt-out request.
You represent and warrant that you are the subscriber or authorized user for the phone number provided and that you possess the phone associated with that number. You agree to notify us if your phone number changes or if you no longer possess the phone associated with that number.
Participating wireless carriers may include AT&T, Boost Mobile, MetroPCS, T-Mobile, Verizon Wireless, and others where available. This list is subject to change. Wireless carriers are not responsible for delayed or undelivered messages.
Questions
We value your business and would love to hear from you. If you have any questions about these Terms and Conditions, your order, or our services, please contact us through our website contact form.